工单高级SLA违例历史

GET /apiv2/ticket_slax_constraints.json
GET /apiv2/tickets/{id}/slax_constraints.json
调用权限

admin

curl示例
curl https://{subdomain}.kf5.com/apiv2/ticket_slax_constraints.json \
  -v -u {email_address}:{password}
返回值说明
NameTypeDescription
idintegerID
ticket_idinteger工单号
slax_idinteger高级SLA ID
slax_titlestring高级SLA标题
slax_time_atdate高级SLA约束的截止时间
user_idinteger执行操作的用户 ID
user_namestring执行操作的用户姓名
group_idinteger工单的受理客服组 ID
group_namestring工单的受理客服组名称
typestring操作类型:"response", "reply", "resolve"
diff_secondinteger超过约束的截止时间的时长(秒)
created_atdate执行操作的时间
返回示例

Note: 默认按执行操作的时间倒序排列

Status: 200 OK{
    "slax_constraints": [
        {
            "id": 2000081,
            "ticket_id": 30211,
            "slax_id": 2000002,
            "slax_title": "紧急工单SLA",
            "slax_time_at": "2017-09-27 14:00:33",
            "user_id": 733,
            "user_name": "客服小张",
            "group_id": 473,
            "group_name": "售后组",
            "type": "resolve",
            "diff_second": 16,
            "created_at": "2017-09-27 14:00:49"
        },
        ....    ]}