Ticket Comments 工单回复接口
JSON格式
| Name | Type | Read-only | Comment |
|---|---|---|---|
| id | integer | yes | 回复id，由系统自动分配 |
| content | string | yes | 工单回复文本内容 |
| html_content | string | yes | 工单回复html内容 |
| voice_url | string | yes | 语音回复的url链接 |
| public | boolean | yes | 私密性，false则只有客服可见 |
| author_id | integer | yes | 回复的用户id |
| author_name | string | yes | 回复的用户名称 |
| author_photo | string | yes | 回复的用户头像图片的url地址 |
| created_at | date | yes | 回复的时间 |
| attachments | array | yes | 回复所带的附件，请参照 Attachments API |
JSON 示例
{
"id": 2060,
"content": "the content",
"html_content": "the content",
"public": true,
"created_at": "2014-03-05 18:40:33",
"author_id": 733,
"attachments": [
{
"id": 1743,
"url": "https://support.kf5.com/apiv2/attachments/1743.json",
"name": "测试.jpg",
"size": 577,
"content_url": "https://support.kf5.com/attachments/download/1743/d82e779e28719c5623af75c6fd2966b/",
"token": "d82e779e28719c5623af75c6fd2966b"
}
]
}
工单回复列表
GET /apiv2/tickets/{ticket_id}/comments.json
Note:默认按创建时间先后顺序排列，可添加排序参数：
sort_order：排序规则，可选值：asc,desc (默认为asc)
调用权限
agents
curl 示例
curl https://{subdomain}.kf5.com/apiv2/tickets/{ticket_id}/comments.json \
-v -u {email_address}:{password}
返回示例
Status: 200 OK
{
"comments": [
{
"id": 100,
"content": "My ticket comment",
...
},
{
"id": 101,
"content": "My other ticket comment",
...
}
]
}