JSON格式

NameTypeRead-onlyRequiredComment
idintegeryesno工单编号,创建工单时系统自动分配
urlstringyesno此工单的url地址
titlestringnono标题
descriptionstringyesno第一条工单回复的文本内容
typestringnono类型:"problem", "incident", "question", "task"
statusstringnono状态:"new","open", "pending", "solved", "closed"
prioritystringnono优先级:"low", "medium", "high", "urgent"
recipientstringyesno邮件工单的原收件人地址
requester_idintegernoyes发起人id
assignee_idintegernono受理客服id
organization_idintegeryesno发起人所属公司组织id
group_idintegeryesno受理客服组id
due_datedatenonotask工单的截止时间
created_atdateyesno创建时间
updated_atdateyesno最后更新时间
assigneed_atdateyesno首次被受理时间
resolved_atdateyesno工单被解决时间
closed_atdateyesno工单被关闭时间
sourcestringyesno工单来源
custom_fieldsarraynono工单自定义字段

JSON 示例

{
	"id": 118,
	"url": "https://support.kf5.com/apiv2/requests/118.json",
	"title": "123",
	"description": "Test",
	"type": null,
	"status": "pending",
	"priority": null,
	"requester_id": 733,
	"assignee_id": 733,
	"organization_id": 186,
	"group_id": 165,
	"due_date": null,
	"created_at": "2014-08-09 16:12:27",
	"updated_at": "2014-08-30 14:26:49",
	"custom_fields": [
	 {
		"name": "field_4",
		"value": "技术问题"
	 },
	 {
		"name": "field_8",
		"value": "订单号"
	 }
	]}