客服服务效率

请求URL
GET /apiv2/kchat/stats/ServiceEfficiency.json
Query参数
NameRequiredTypeComment
startdate传递格式:2017-7-10
enddate传递格式:2017-7-10
typestring传递格式:'agent'|'group'
返回示例
                Success {
                            //按客服 type=agent                            
                            "agentStats":[
                                {
                                    "id":100001,
                                    "first_response_time":10,   //客服首次回复时间                                    
                                    "average_response_time":5,  //用户平均等待时长                                    
                                    "average_service_time":30,  //平均人工服务时长                                
                                    },
                                ...                            
                                ],
                            //按客服组 type=group                            
                            "agentGroupStats":[
                                {
                                    "id":100002,               //group_id                                    
                                    "first_response_time":10,   //客服首次回复时间                                    
                                    "average_response_time":5,  //用户平均等待时长                                    
                                    "average_service_time":30,  //平均人工服务时长                                
                                    }
                            ],
                            "meta":{
                                "overview":{
                                    "first_response_time":10,   //客服首次回复时间                                    
                                    "average_response_time":5,  //用户平均等待时长                                    
                                    "average_service_time":30,  //平均人工服务时长                                
                                    }
                            }
                        }

                Fail   {
                            "error":{
                                "code":10001,                   //状态码                                
                                "message":"error tip"           //提示信息                            
                                }
                        }