拉取客服和客服组信息
POST https://webapi.kf5.com/kchat/message
请求参数:
{ "action": "get_agent_states", "data": { "agent_ids": [122, 586] }}
备注:
参数 data 可以省略,表示查询所有客服的状态和信息
接口响应示例:
{ "error_code": 0, "message": "请求成功", "data": { "agents":[ { "id":122, "name":"客服小叶", "display_name":"客服小叶", "photo":"https://fs.kf5.com/upload/59/201503/1427102374_568.jpg", "max_serve":8, "web_status":"online", "app_status":"offline" }, { "id":586, "name":"张伟", "display_name":"客服小张", "photo":"https://fs.kf5.com/upload/59/201606/57517f60ddb57_352.jpg", "max_serve":-1, "web_status":"busy", "app_status":"online" } ], "groups":[ { "id":"13768", "name":"售前客服组", "agents":[ "122", "586", "8358000" ] }, { "id":"22426", "name":"支持服务组", "agents":[ "122", "5977866" ] } ] }}