拉取客服和客服组信息
POST https://webapi.kf5.com/kchat/message
请求参数:
{
"action": "get_agent_states",
"data": {
"agent_ids": [122, 586]
}}备注:
参数 data 可以省略,表示查询所有客服的状态和信息
接口响应示例:
{
"error_code": 0,
"message": "请求成功",
"data": {
"agents":[
{
"id":122,
"name":"客服小叶",
"display_name":"客服小叶",
"photo":"https://fs.kf5.com/upload/59/201503/1427102374_568.jpg",
"max_serve":8,
"web_status":"online",
"app_status":"offline"
},
{
"id":586,
"name":"张伟",
"display_name":"客服小张",
"photo":"https://fs.kf5.com/upload/59/201606/57517f60ddb57_352.jpg",
"max_serve":-1,
"web_status":"busy",
"app_status":"online"
}
],
"groups":[
{
"id":"13768",
"name":"售前客服组",
"agents":[
"122",
"586",
"8358000"
]
},
{
"id":"22426",
"name":"支持服务组",
"agents":[
"122",
"5977866"
]
}
]
}}