对话JSON格式

NameTypeComment
chat_idinteger对话ID
typestring对话类型
started_bystring对话创建者的身份类型
statusstring对话状态
agent_idsstring对话受理坐席ID
ratingstring满意度评分
visitor_idstring访客ID
createdstring对话创建时间
assigneedstring对话受理时间
endstring对话结束时间
messagesarray对话的消息列表【查看指定对话时】
agent_namestring客服昵称
visitor_namestring访客昵称
chat_fromstring来源
user_idinteger工单系统用户ID
organization_idinteger公司组织ID
organization_namestring公司组织名称


对话JSON示例

{
    "id": 290,
    "type": "chat",
    "started_by": "visitor",
    "status": "close",
    "agent_id": 2192,
    "rating": null,
    "visitor_id": 547,
    "user_id": 45190,
    "created_at": "2015-04-25 08:04:12",
    "assigned_at": "2015-04-25 08:04:41",
    "end_at": "2015-04-30 09:55:01",
    "user_id": 733,
    "organization_id": 93823,
    "organization_name": "销售部门",
    "messages": [
		{
			"id": 2619,
			"chat_id": 290,
			"type": "chat.memberjoin",
			"name": "访客5",
			"msg": "你好",
			"upload_id": null,
			"is_read": 1,
			"created_at": "2015-04-25 08:04:12",
			"upload": null
		},
		{
			"id": 2620,
			"chat_id": 290,
			"type": "chat.msg",
			"name": "访客5",
			"msg": "你好,在吗?",
			"upload_id": null,
			"is_read": 1,
			"created_at": "2015-04-25 08:04:12",
			"upload": null
		}
    ]}