客服工作量统计

请求URL
GET /apiv2/kchat/stats/agentworkstats.json
返回示例
{
        "stats": {
            "agent_table": [
                {
                    "agent_id": "5976044", // 客服 id(更新)                    
                    "chatNum": 1, // 对话数                    
                    "messageNum": 4, // 消息数                    
                    "averageResponseTime": 184, // 平均响应时间                    
                    "averageServeTime": 53.6, // 平均对话时长                    
                    "serveCount": 1, // 有效沟通数                    
                    "ratingNum": 0, // 有效评价数                    
                    "ratingRate": 0, // 有效评价率                    
                    "satisfaction": 0 // 平均满意度                
                    },
                ...            
                ],
            "agent_overview": {
                "chatNum": 19, // 对话总数                
                "messageNum": 199, // 消息总数                
                "serveCount": 9, // 有效沟通总数                
                "ratingNum": 1, // 有效评价总数                
                "ratingRate": 11.1, // 有效评价率                
                "satisfaction": 0 // 平均满意度            
                }
        }
}