JSON格式


NameTypeRead-onlyComment
idintegeryes通话明细ID,由系统自动分配
typestringyes通话类型
sourcestringyes按键路由
fromattrstringyes来自地区
fromstringyes主叫号码
tostringyes被叫号码
recordurlstringyes录音地址
alerting_secondsintegeryes响应时长
durationintegeryes通话时长
calldurationintegeryes总时长
connectintegeryes是否接通(0:未接 1:接通)
created_atdateyes来电时间
ticket_idintegeryes工单ID
user_idintegeryes用户ID
user_namestringyes用户名称
agent_idintegeryes客服ID
agent_namestringyes客服名称
satisfactionstringyes

满意度

is_transferintegeryes是否有转接(0:无 1:有)


JSON 示例

{
    "id": 17,
    "type": "呼入",
    "source": "-",
    "fromattr": "四川成都",
    "from": "1862831****",
    "to": "01082167014",
    "recordurl": "https://ccp02.oss.aliyuncs.com/ivr_record/4001052073/20150311/R00002a63_20150311143916.wav",
    "alerting_seconds": 10,
    "duration": 0,
    "callduration": 50,
    "connect": 1,
    "created_at": "2016-12-15 14:25:58",
    "ticket_id": 3084,
    "user_id": null,
    "user_name": null,
    "agent_id": 733,
    "agent_name": "app",
    "satisfaction": "满意",
    "is_transfer": 1
}