工单事件列表
GET /apiv2/tickets/{ticket_id}/events.jsoncreated_order：排序规则，可选值：asc,desc (默认为 desc)
调用权限
agents
curl 示例
curl https://{subdomain}.kf5.com/apiv2/tickets/{ticket_id}/events.json \
-v -u {email_address}:{password}返回示例
{
"ticket_events": [
{
"id": 77526629,
"ticket_id": 1127,
"ip": "110.184.34.228",
"client": "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/62.0.3202.75 Safari/537.36",
"created_at": "2017-11-13 16:41:46",
"user_id": 23491934,
"user": {
"id": 23491934,
"username": "agent01@163.com",
"phone": "",
"name": "客服01",
"role": "agent",
"status": "active"
},
"comment_id": null,
"comment": null,
"rule_id": null,
"rule_title": null,
"mail_id": null,
"mail": null,
"ticket_event_infos": [
{
"id": 196016149,
"field": "group_id",
"field_title": "受理客服组",
"old": null,
"new": "1003595",
"users": [],
"groups": [
{
"id": 1003595,
"name": "测试组",
"status": "active"
}
],
"rule_id": null,
"rule_title": null
},
{
"id": 196016153,
"field": "send_email",
"field_title": "发送邮件",
"old": null,
"new": "28787932",
"users": [
{
"id": 28787932,
"username": "enduser01@qq.com",
"phone": "",
"name": "enduser01",
"role": "end_user",
"status": "active"
}
],
"groups": [],
"rule_id": "1025178",
"rule_title": "触发器任务: 提醒工单发起人工单有更新"
}
]
},
.... ]}