工单高级SLA违例历史
GET /apiv2/ticket_slax_constraints.json
GET /apiv2/tickets/{id}/slax_constraints.json调用权限
admin
curl示例
curl https://{subdomain}.kf5.com/apiv2/ticket_slax_constraints.json \
-v -u {email_address}:{password}返回值说明
| Name | Type | Description |
|---|---|---|
| id | integer | ID |
| ticket_id | integer | 工单号 |
| slax_id | integer | 高级SLA ID |
| slax_title | string | 高级SLA标题 |
| slax_time_at | date | 高级SLA约束的截止时间 |
| user_id | integer | 执行操作的用户 ID |
| user_name | string | 执行操作的用户姓名 |
| group_id | integer | 工单的受理客服组 ID |
| group_name | string | 工单的受理客服组名称 |
| type | string | 操作类型："response", "reply", "resolve" |
| diff_second | integer | 超过约束的截止时间的时长（秒） |
| created_at | date | 执行操作的时间 |
返回示例
Note: 默认按执行操作的时间倒序排列
Status: 200 OK{
"slax_constraints": [
{
"id": 2000081,
"ticket_id": 30211,
"slax_id": 2000002,
"slax_title": "紧急工单SLA",
"slax_time_at": "2017-09-27 14:00:33",
"user_id": 733,
"user_name": "客服小张",
"group_id": 473,
"group_name": "售后组",
"type": "resolve",
"diff_second": 16,
"created_at": "2017-09-27 14:00:49"
},
.... ]}